Frequently Asked Questions
Everything you need to know about your Knickerbocker orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Where are your garments manufactured?
We take pride in our ethical manufacturing process, working with sustainable factories in Portugal, Japan, and the United States to ensure the highest quality craftsmanship.
How do I determine my correct size?
Each product page includes a detailed size guide with specific garment measurements. We recommend comparing these measurements to a similar item you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement for any modification or cancellation requests.